PLEASE ALLOW UP TO 10 WORKING DAYS FOR YOUR ORDER TO BE MADE 💘

FAQs

Shipping

How long will my order take to make?

Everything at Borderline Tacky is cut out, handmade and packaged up by me, so wait times can vary. But have a look at the announcement banner at the top of the page, where I'm always updating lead times. If you have a date you need your outfit for, drop me a message and I'll try my best to get it to you in time. P.S. If you keep your eye on the Borderline Tacky Instagram stories, you'll probably see some behind the scenes snippets of your order being made 👀

How will my UK order be sent?

All UK clothing orders are sent using Royal Mail. The price of your shipping depends on the weight of your order and the speed of delivery you choose. There's either: first class signed for, second class signed for or next day delivery. No matter which one you choose it'll need a signature, because I want your order to get to you safe and sound.

How can I track my order?

After I've shipped your banging new outfit, you'll get a shipping confirmation email. This will have your tracking info inside, so you can check the delivery status as many times as you like. I won't judge you girl. 

I'm international, can I join the party?

Hell yes, we're worldwide here girl. I use Royal Mail's International Tracked and Signed service and your shipping costs are calculated at the checkout, depending where in the world you are and the weight of your order. Your order should take around 14 working days to arrive, but Coronavirus may delay this. Depending on which country you're in, you may be asked to pay for customs, taxes or import duties, which unfortunately must be covered by you.

Returns

Do you offer returns?

As I'm a one woman band and make everything to order, at the moment I can't accept returns - sorry angel. I can offer an exchange for a different size or different item though. If this is the case, please email me within 7 working days with your order number. Again, as I'm a small brand, you're responsible for the postage costs. Once I've received your item(s) back, they'll be reviewed to make sure they're unworn and in brand new condition. 

Can I exchange my custom order?

At the minute, I can't offer exchanges as your custom measurements are unique to you. For help on sizing before you order, take a look at the Size Guide page. Your happiness is my priority, so if your order is faulty, please email me and I will arrange an exchange.

Other

Who makes my order?

All orders are handmade by me, Sophie, in Newcastle upon Tyne. Usually whilst sipping a mocha and listening to 2000s r&b.

My size doesn't match your size guide, how can I give custom measurements?

Here at Borderline Tacky I want everyone to be included. So if you have custom measurements, select 'Custom Size' from the drop down menu on the product page and enter them on the cart page. For all you tall and short gals, there's a drop down menu on some product pages to customise the length of your item.

How do I measure myself?

There's a section on the Size Guide page to help with this. If you're still unsure, drop me a message and I can help you.

Why are you more expensive than fast fashion brands?

Because Borderline Tacky is not fast fashion. I'm a one woman band, so everything is handmade to order, with love, by me. Even everything behind the scnes, from fabric sourcing from UK suppliers to perfecting the fit of a new idea - it's all me girl.

Will my outfit make me feel like a queen?

Hell yes. And I want to see it, so don't forget to tag @borderlinetacky in your pictures - they literally make my day.

Don't see your question?

Drop a message in the live chat box in the bottom right, send me a DM on Instagram or email hello@borderlinetacky.com and I can help you.