How long will my order take to make?
Everything at Borderline Tacky is cut out, handmade and packaged up by me, so wait times can vary, especially with Coronavirus. But have a look at the announcement banner at the top of the page, where I'm always updating lead times. If you have a date you need your outfit for, drop me a message and I'll try my best to get it to you in time. P.S. If you keep your eye on the Borderline Tacky Instagram stories, you'll probably see some BTS snippets of your order being made 👀
How will my UK order be sent?
All UK clothing orders are sent using Royal Mail Second Class Signed For delivery and for face mask orders, it's Second Class Standard - all for free, because I hate paying extra for shipping too.
How can I track my order?
After I've made your banging new outfit, you'll get a shipping confirmation email with tracking info inside - so you can check the delivery status as many times as you like, I won't judge you girl. Getting your order to you safely is super important to me, so all UK clothing orders need a signature on delivery, but I already know you'll be waiting by the door.
I'm international, can I join the party?
Hell yes, we're worldwide here girl. I use Royal Mail's International service and your shipping costs are calculated at the checkout, depending where in the world you are. Your order should take around 14 working days to arrive, but Coronavirus may delay this. I want your order to get to you in one piece, so where possible, I'll ship your order using the Tracked & Signed for service, but for some countries it's either one or the other. In this situation, I go for the tracked option so you can keep more of an eye on your order status. If you'd prefer the Signed for service, just drop me a message and I can sort this for you. Depending on which country you're in, you may be asked to pay for customs, taxes or import duties, which unfortunately must be covered by you.
Do you offer returns?
As I'm a one woman band and make everything to order, at the moment I can't accept returns - sorry angel. I can offer an exchange for a different size, but again, as I'm a small brand, you're responsible for the postage costs. If this is the case, please email me within 7 working days with your order number and make sure your items are unworn and in brand new condition.
Can I exchange my custom order?
At the minute, I can't offer exchanges as your custom measurements are unique to you. For help on sizing before you order, take a look at the Size Guide page. Your happiness is my priority, so if your order is faulty, please email me and I will arrange an exchange.
Who makes my order?
All orders are handmade by me, Sophie, in my spare room, in Manchester. Usually whilst sipping a mocha and listening to 2000s r&b.
My size doesn't match your size guide, how can I give custom measurements?
Here at Borderline Tacky I want everyone to be included. So if you have custom measurements, select 'Custom Size' from the drop down menu on the product page and enter them on the cart page. For all you tall and short gals, there's a drop down menu on each product page to customise the length of your item.
How do I measure myself?
There's a section on the Size Guide page to help with this. If you're still unsure, drop me a message and I can help you.
Why are you more expensive than fast fashion brands?
Because Borderline Tacky is not fast fashion. I'm a one woman band, so everything is handmade to order, with love, by me. Even everything BTS, from fabric sourcing from UK suppliers to perfecting the fit of a new idea - it's all me girl.
Will my outfit make me feel like a queen?
Hell yes. And I want to see it, so don't forget to tag @borderlinetacky in your pictures - they literally make my day.
Don't see your question?
Drop a message in the live chat box in the bottom right, send me a DM on Instagram or email firstname.lastname@example.org and I can help you.